Privacy Policy

Last updated: June 2026

Introduction

Cedar Ferret ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cedar-ferret.com and use our pet care services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information such as your name, email address, and postal address that you voluntarily provide when booking services or contacting us.
• Pet Information: Details about your pets including species, breed, age, health conditions, and behavioural notes relevant to providing our services.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
• Cookies and Tracking: We use cookies and similar tracking technologies to track activity on our website and store certain information.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your bookings and manage your account
• Communicate with you about appointments, services, and updates
• Send you promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With service providers who assist us in operating our business
• To comply with legal requirements or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or merger

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Pet care records are retained for a minimum of seven years to ensure continuity of care.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us at [email protected].

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Cedar Ferret
247 Harbour Street
Kensington, VIC 3031
Australia
Email: [email protected]